Training Course: ITIL Foundation
Course Details
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Summary
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Course Description
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Subject Description
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Provider Description
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Venue Description
Summary
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| Code: |
P4/ITILF
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| Start Date: |
11 Oct 2010
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| Days: |
3 days
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| Location: |
Bracknell
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| Availability: |
Spaces
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| Price: |
£740.00
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| Exam Costs: |
£0.00
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| Manual Costs: |
£0.00
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| (all prices exclude VAT) |
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| Notes: |
Price includes manual and exam.
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Course
The ITIL v3 Foundation course is a 3 day course based on the principles of the five core ITIL Service Management books.
The ITIL v3 Foundation course is in the format of a detailed, modular introduction to the ITIL Service Management concepts. The course will cover the terms, definitions, benefits, objectives and relationships within the IT Service Management lifecycle.
This course is inclusive of colour courseware, examinations, refreshments & lunch, post course tutor support, and pass guarantee.
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Subject
ITIL is best practice in IT Service Management, developed by OGC and supported by publications, qualifications and an international user group. ITIL is intended to assist organisations to develop a framework for IT Service Management, and is the most widely used best practice for IT Service Management.
IT Service Management is a top-down, business driven approach to the management of IT that specifically addresses the strategic business value generated by the IT organisation and the need to deliver a high quality IT service. IT Service Management is designed to focus on the people, processes and technology issues that IT organisations face.
ITIL is aimed at IT service providers, IT directors and IT managers, and will also assist business managers, customers & end-users involved in building good relationships with their IT service providers and any organisation that depends on IT Services.
ITIL provides a systematic and professional approach to the management of IT service provision. The benefits of using its principles include:
- improvements in IT services through the use of proven best practice processes
- improvements in productivity
- reduction in costs
- improvements in customer satisfaction through a more professional approach to service delivery
- best practice standards and guidance
- improvements in efficient use of skills and experience
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Provider
FGI are a specialist provider of IT Service Management and Project Management training and consultancy. We deliver end to end solutions designed to meet your needs and budget, focusing on your specific strategies and individual requirements of your employees.
FGI provide a full range of examination training courses for ITIL®, PRINCE2®, M_o_R® and MSP™, along with a substantial portfolio of Project Management courses.
Whether the training is provided as a public schedule or a private on-site course, we aim to deliver the highest quality service at a time and location that is convenient.
Beyond the classroom we offer a wealth of skills, knowledge and experience for the implementation of Best Practice. The expertise of our consultants, the range of our services and our unique approach is a direct reflection of our reputation as the experts in our field.
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Venue
very near Bracknell
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