Training Course: ITIL Foundation
Course Details
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Summary
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Course Description
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Subject Description
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Provider Description
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Venue Description
Summary
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| Code: |
P1/ITILF
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| Start Date: |
01 Nov 2010
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| Days: |
3 days
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| Location: |
Altrincham
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| Availability: |
Spaces
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| Original Price: |
£785.00
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| Price: |
£500.00
(you save 36%)
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| Exam Costs: |
£0.00
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| Manual Costs: |
£0.00
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| (all prices exclude VAT) |
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Course
This 3-day course is for IT professionals who wish to gain foundation level of knowledge of the ITIL V3 terminology, structure and basic concepts and comprehension of the core principles of ITIL practices for Service Management. The ITIL Foundation certificate in IT Service Management is not intended to enable the holder of the certificate to apply the ITIL practices for Service Management without further guidance. It also provides delegates with an opportunity to gain a recognised entry-level professional qualification in IT Service Management.
Objectives
Attendance on this workshop and successful completion of the education and examination components related to this certification will enable delegates to gain competencies in the following:
- Service management as a practice (comprehension)
- Service lifecycle (comprehension)
- Key ITIL principles and models (comprehension)
- Generic ITIL concepts (awareness)
- Selected processes (awareness)
- Selected roles (awareness)
- Selected functions (awareness)
- Technology and architecture (awareness)
- ITIL qualification scheme (awareness)
- Prepare to undertake the ISEB examination for the ITIL Foundation Certificate.
Format
The format of the event is highly interactive and designed to present the information in memorable, manageable segments. Throughout the course, delegate's understanding of the material will be tested through the use of exercises and examination style questions. At the end of the course, delegates will sit a one hour multiple choice examination leading to the ISEB Foundation Certificate.
Each delegate will receive a comprehensive course handout containing all of the course slides and full supporting documentation.
Content
Service management as a practice
- The concept of good practice
- The concept of a service and service management
- The difference between functions, roles and processes
- The characteristics of a process and the process model
The service lifecycle
- Understanding the service lifecycle
- Objectives and business value for each phase of the lifecycle
- The structure, scope, components and interfaces of the ITIL Library
- The main goals and objectives of service strategy, design, transition, operation and continual service improvement
- The value service strategy, design, transition, operation and continual service improvement provide to the business.
Generic concepts and definitions
- Defining the key concepts of service management
- The role of IT governance across the service lifecycle
- The role of communication.
Key principles and models
- Service assets and value creation through services
- People, processes, products and partners
- Business & service requirements
- Technology and architectural design
- Process design & measurement design
- Sourcing approaches and options.
Processes
- High level objectives, scope, basic concepts, roles and challenges for five of the core processes
Functions
- The role, objectives, organisational structures, staffing and metrics of the core functions
Roles
- The key roles in service management
Technology and architecture
- Requirements for an integrated set of service management technology.
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Subject
ITIL is best practice in IT Service Management, developed by OGC and supported by publications, qualifications and an international user group. ITIL is intended to assist organisations to develop a framework for IT Service Management, and is the most widely used best practice for IT Service Management.
IT Service Management is a top-down, business driven approach to the management of IT that specifically addresses the strategic business value generated by the IT organisation and the need to deliver a high quality IT service. IT Service Management is designed to focus on the people, processes and technology issues that IT organisations face.
ITIL is aimed at IT service providers, IT directors and IT managers, and will also assist business managers, customers & end-users involved in building good relationships with their IT service providers and any organisation that depends on IT Services.
ITIL provides a systematic and professional approach to the management of IT service provision. The benefits of using its principles include:
- improvements in IT services through the use of proven best practice processes
- improvements in productivity
- reduction in costs
- improvements in customer satisfaction through a more professional approach to service delivery
- best practice standards and guidance
- improvements in efficient use of skills and experience
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Provider
This training provider consists of experienced practitioners, delivering industry recognised professional qualifications and valuable practical skills based on accepted best practice standards through training and mentoring.
They offer a range of professional training solutions that are second to none. With a warm and friendly approach, they pride themselves on successful results and their consistently high pass rates.
They are committed to delivering the highest quality service and value, throughout all their offerings. Based on the practical application of best practice theory, their courses are delivered by highly experienced, qualified specialist trainers. They are continually enhancing and refining their services to meet YOUR needs, ensuring they remain among the very best!
They are accredited to offer training leading to professional examinations in the following areas:
- PRINCE2
- ITIL
- APM Introductory Certificate
- APMP
- MSP - Managing Successful Programmes
Whatever your training / consultancy / support needs around any of these subjects, they can make your learning enjoyable and successful.
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Venue
Located in central Altrincham easily accessible by car, bus and tram.
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